About Transactions Valuation Home Search Testimonials FAQ Referrals Contact
Back to home
Privacy & Communication

How your information is handled.

The short version.

The full policy is below, and it is worth reading. But if you only have thirty seconds, here is everything that actually matters.

Nothing is sold

Your contact information is never sold, rented, or traded ~ not to lead generators, not to anyone.

Texting is opt-in

A phone number is never texted without permission, and agreeing to texts is never required to reach out.

STOP works instantly

Reply STOP to any text to end them immediately, or HELP for assistance. No questions, no delay.

You stay in control

Ask for a copy of what is held about you, or ask for it to be deleted, at any time.

This policy explains what information villrealestate.com collects, why it is collected, and what is done with it. It also covers phone calls, emails, and text messages, so there is no confusion about how and when you may be contacted.

01

Who we are

This website is operated by Jessica Villaseñor, a licensed REALTOR® in the State of Nevada (License # NV S.0202253), affiliated with Engel & Völkers Reno and serving Northern Nevada.

Throughout this policy, “we” and “us” refer to Jessica Villaseñor. Any calls, emails, or text messages sent in connection with this website come from Jessica Villaseñor.

02

Information collected

Information is only collected when you choose to give it. There are two places on this site where that happens ~ the contact form and the home valuation form. Depending on which you use, that may include:

  • Your name
  • Your email address
  • Your phone number, which is always optional
  • A property address, if you request a valuation
  • What you are looking for, and anything you write in the message field
  • Whether you agreed to receive text messages

Basic technical information is also collected automatically when you visit, such as your browser type, general location, and which pages you viewed. See Cookies & analytics below.

03

How it is used

Your information is used to respond to you and to provide real estate services. Specifically:

  • To answer your inquiry by phone, email, or text
  • To prepare a home valuation if you requested one
  • To send listings, market information, or transaction updates relevant to what you asked about
  • To meet record-keeping obligations that apply to licensed real estate professionals in Nevada

Your information is not used to build advertising profiles, and it is not fed into third-party marketing platforms.

04

Text messaging (SMS)

Text messages are only sent to people who have asked to receive them. You can give that permission by checking the text message box on a form on this site, by texting first, or by telling us directly that texting is fine.

Agreeing to receive text messages is never required. Every form on this site can be submitted without opting in, and consent to texts is not a condition of any purchase or service.

What gets sent

Messages relate to real estate services ~ replies to your inquiry, appointment and showing coordination, transaction updates, and property information you asked about. Message frequency varies and depends on your conversation and where you are in a transaction.

Stopping messages or getting help

STOP Ends all text messages immediately. One confirmation reply is sent, then nothing further.
HELP Replies with contact details and support information.
START Resumes messages if you previously opted out and change your mind.

You can also stop texts simply by saying so in a reply, by calling (775) 813-6992, or by emailing villasrealestate27@gmail.com. Opting out of texts does not end email or phone contact ~ those can be stopped the same way.

Your mobile information is not shared

No mobile information will be sold, rented, shared, or traded with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Rates and delivery

Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages. Text messages are not a secure channel and should not be used to send sensitive personal or financial information.

05

How it is shared

Your information is never sold, rented, or traded. It is shared only where it is genuinely necessary to do the work you asked for, and only with:

  • Service providers that operate this site and its communications ~ website hosting, email delivery, and the customer relationship system used to keep track of inquiries. These providers may only use the information to provide that service.
  • Transaction parties, when you are actively buying or selling ~ the brokerage, title and escrow companies, lenders, inspectors, and anyone else required to close your transaction.
  • Legal and regulatory authorities, where disclosure is required by law, court order, or Nevada real estate licensing obligations.

To be explicit about the point that matters most: no mobile information will be sold, rented, shared, or traded with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third party.

06

Cookies & analytics

This site uses Google Analytics to understand how visitors find and use the pages ~ which pages get read, how long people stay, and roughly where visitors come from. That involves cookies stored by your browser.

This is aggregate information about traffic patterns. It is not used to identify you personally, and it is not connected to anything you submit through a form.

You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on. The site works normally either way.

07

Retention & security

Inquiry records are kept for as long as needed to serve you and to satisfy the record-keeping rules that apply to Nevada real estate licensees. Nevada requires transaction records to be retained for several years after closing.

Reasonable administrative and technical safeguards are used to protect your information, including encrypted connections across the entire site. No method of transmission over the internet is completely secure, so absolute security cannot be guaranteed.

08

Your choices & rights

You can, at any time:

  • Ask for a copy of the information held about you
  • Ask for it to be corrected or deleted
  • Withdraw consent for texts, email, or calls
  • Ask a question about anything in this policy

Residents of California, Nevada, and other states with privacy statutes may have additional rights, including the right to know what personal information has been collected and the right to opt out of its sale. No personal information is sold, so there is nothing to opt out of ~ but the request will be honored regardless if you make one.

To exercise any of these, email villasrealestate27@gmail.com or call (775) 813-6992. Requests are handled promptly, and you will not be treated differently for making one.

09

Children’s privacy

This site is intended for adults and is not directed to children under 13. Information is not knowingly collected from children. If you believe a child has submitted information here, contact us and it will be deleted.

10

Changes to this policy

This policy may be updated from time to time. When it changes, the “last updated” date at the top of the page changes with it. Material changes to how information is used will be communicated directly where that is practical.

11

Contact

Questions about this policy, or about any message you have received, can go directly to:

NameJessica Villaseñor, REALTOR®
Office15425 Wedge Parkway, Suite 105, Reno, NV 89511
LicenseNV S.0202253 · Engel & Völkers Reno